Vision
Unified voice & chat agent platform with eval gates, traceable RAG, and CRM‑agnostic adapters. Designed for enterprise workflows with strong observability and safety.
Milestones (30/60/90 days)
30d : Single‑tenant n8n + Rasa; Qdrant collections; basic eval (golden‑sets); operator handover; CI/CD to staging.60d : Model router (GPT↔Ollama), reranker; Supabase Edge functions; auth (OAuth2/OIDC); CRM adapter (HubSpot first).90d : Canary + blue/green; dashboards (OTel/Prometheus/Grafana); SLA timers; multi‑tenant workspaces.
KPIs & SLOs
FRT & TTR in operator queue; answer accuracy@k with citations; cost/request; latency p95.
Safety/guardrails incidents (target: zero P0); rollback MTTR & canary abort rate.
Stack
Rasa n8n FastAPI LangChain API Qdrant Supabase Azure STT/TTS Asterisk NGINX Cloudflare Docker/Compose GitHub Actions
Risks & Mitigations
Hallucinations → retrieval discipline, reranker, JSON‑schemas, eval gates.
PII/Privacy → DLP rules, redaction, role‑based routing, logging policies.
Vendor lock‑in → CRM‑agnostic adapter; pluggable LLMs; export tools.
© Ecoshyft · Agentic Systems